Help Center & Policies
The Answers You Need
We stock a wide collection, but realize that questions may come up at points during your browsing and purchasing experience. Take a look at our FAQ section and contact us if you can’t find what you’re looking for.
Cotton Ride is committed to respecting your privacy and recognizing your need for appropriate protection and management of contact information you share with us (the phrase “contact information” means any information by which you can be contacted or identified, such as your name, mailing address, email address, telephone number, etc.).
Collecting Information About You
There may be times when we ask you to provide certain contact information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information, birth date, gender, occupation, personal interests, and other information. We may also maintain a record of your product purchases.
Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to purchase the products on our web site. In addition, we may need to contact you via phone, email or mail to address questions or issues specific to your order etc., even if you have opted to not receive marketing communications from us.
In general, you can visit any of our web pages without telling us who you are or revealing any contact information about yourself. We may track the Internet domain address from which people visit us and analyze this data for preferences, trends, and site usage statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are. We may also receive anonymous usage data from your mobile phone or other device you use to access our web site, including location data.
Using Information About You
We use your contact information for internal purposes only, such as:
confirming your order, subscription, or registration;
analyzing preferences, trends, and statistics;
informing you of our new products, services, and offers; and
providing you with other information from and about Cotton Ride.
We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. To guard your information delivered to us electronically, our web sites use Secure Sockets Layer (SSL).
We urge you to keep any password that you establish with us in a safe place and not to divulge it to anyone. Also remember to log off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place.
Links to Third Party Web Sites
Get in touch with any additional questions or comments.