Help Center & Policies
The Answers You Need
We stock a wide collection, but realize that questions may come up at points during your browsing and purchasing experience. Take a look at our FAQ section and contact us if you can’t find what you’re looking for.
Policy for Return, Refund and Cancellation
What are the steps to replace products if damaged during transit/ received in damaged condition?
We take utmost care to pack our products, though rarely if, you receive damaged products, do write to us within 24hours from the date of receipt of products with a few images. We will best attempt to resolve this.
Can I cancel or change my order?
You can cancel your order anytime till the time order has not been shipped (Generally 1 Business Day). Please send a request to info@thebrownbox.org
How do I get my refund in case I cancel my order?
For every order cancelled, refund will be processed via your original mode of payment.
Do you have reverse pickup service?
Yes. The pickup will be from the same place as the delivery. However, we reserve the right to deduct the reverse shipping charge while processing your refund unless the unlikely scenario where the product received is defective. Our customer support team will be happy to guide you in packing the products you wish to return / exchange.
Will you exchange the products once purchased?
Once the products are shipped and received by you, please drop us an e-mail or call us within 24 hours in case you need to exchange any item. We offer exchange (subject to availability) if:
Supplied product(s) are different from the products ordered.
Supplied product(s) do not meet the description as found on our website.
Supplied product is found to be damaged.
Do you accept returns?
Kindly get in touch with our customer support team to initiate a return.
Please note: We accept returns only if product received was different from what you ordered.
Get in touch with any additional questions or comments.